Privacy Policy

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V
AND
V MEDIA TECHNOLOGIES
PRIVACY POLICY

This Privacy Policy applies to all of theproducts, services and websites offered by V and V Media Technologies (henceforth “V & V”), including but not limited to www.thiray.com, hereinafter “Thiray” but is published without prejudice to its right to post service specific privacy policies.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at

V & V Media Technologies,

“3E, Prathyusha Enclave, Plot #64, BHEL Nagar, Medavakkam, Chennai - 601302”

Information we collect and how we use it

a. Information you provide to V & V: We receive and record any information you enter on our web site or provide us in any other way. You may choose not to provide certain information but that may have a negative impact on your use of our services. We use the information you provide for such purposes as responding to your support or customer service requests, customizing service offerings, send you promotional emails, send your subscriptions and alerts and communicating with you. You will provide information when you search our site, purchase and use our services, or communicate with customer support. As a result of your actions, you might supply your name and company name, address, and telephone number; personal or company credit card information; and the names, email addresses and the telephone numbers of people or employees related to you who will use our services.

b. Automatic Information: We receive and store certain types of information whenever you interact with the V & V web site and hosted services. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information, such as browser type, version and time zone setting, browser plug in types and versions, operating system, and platform; the full Uniform Resource Locators (URL) click stream to, through, and from our web site, including date and time; pages of our site web site or locations on our servers that you accessed, viewed or searched for; and the telephone number used to call our customer service number. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

c. Email Communications: We may receive confirmation when you open an email from us if your computer supports such capabilities.

d. Information from Other Sources: We might receive information about you from other sources and add it to your account information. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records. We do not have access to and do not store your password when you access your third party email accounts through Thiray.

In addition to the above, we may use the information we collect to:

  • Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
  • Protect the rights or property of V & V or our users.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

e. User control of information: As the User, you shall be entitled to not disclose information for public viewing in relevant places. You may use the options provided on the site to do the same. You may also modify your e-mail alerts and subscriptions in your profile if you wish to receive or not to receive certain information. Account settings in respect of private messages and e-mail alerts for the same may be modified in the account settings. You may also flag objectionable entries as inappropriate.

Sharing Customer Information

Collecting and using accurate and detailed information about our customers is necessary to provide you with the best user experience. We do not sell, rent or otherwise provide this information to anyone. We share customer information only as described below and with controls that are either subject to our Privacy Policy or follow practices at least as protective as those described in our Privacy Policy.

a. Third Party Service Providers: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Please note that in order to fulfill your requests for paid services, we may share your payment information with our payment processor.

b. Business Transfers: As we continue to develop our business, we might sell or buy other businesses. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any existing Privacy Policy. Also, in the unlikely event that V & V or substantially all of its assets are acquired, customer information of course will be one of the transferred assets, subject to a new privacy policy with due care being taken to maintain safeguards.

c. Protection of personal information and data: We will only release our customers’ account information, personal information or data when required to do so by statute or court order or to enforce or apply our terms and other agreements or to protect the rights, property, or safety of our employees, our users and others. We may also provide personal information to law enforcement agencies and emergency services in emergency situations. We may also exchange information with other companies and organizations to enhance fraud protection. We do not sell, rent, share, or otherwise disclose our customers’ personally identifiable information for commercial purposes in violation of the promise we have made to you in this Privacy Policy.

With Your Consent: Other than described above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share your information.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include sound practices of data collection, storage and processing practices and security measures, including appropriate encryption to guard against unauthorized access to systems where we store personal data.

We limit access to personal information to V & V employees and agents who need to know that information in order to process it on our behalf.

Accessing and updating personal information

When you use V & V services, we make good faith efforts to provide you with access to your personal information. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that jeopardize the privacy of others, or would be extremely impractical or for which access is not otherwise required.

Links to Other Web Sites

Our web site may contain links to other web sites. We do not provide any personally identifiable customer information to those third party web sites.

The third party web sites may use technology to send (or "serve") the content of our web site and to process payments for the purchase of services at our web site. In addition, third parties may host the servers that deliver our hosted services to our customers. They automatically receive your IP address when this happens. We do not have access to or control over cookies or other features that they may use, and the information practices of these third party web sites are not covered by this Privacy Policy.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time and any change or reduction in your rights under this Privacy Policy will be notified to you by means of a publication of the amended Privacy Policy on V & V’s site. Your use of the site after the publication of the amended Privacy Policy shall deem you to have accepted the amended Privacy Policy.

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